Withdrawal

This page lets you exercise your statutory right of withdrawal: your legal right as an EU consumer to cancel a qualifying online order within 14 days, without giving a reason.

When you can withdraw

  • You have 14 days from the day you, or someone you nominate, received your order.
  • This applies to qualifying orders placed online as a consumer.
  • You do not need to give a reason.
  • Withdrawing is free. You may be responsible for the cost of returning goods.

Looking for something else?

Withdrawal is a separate legal right. See also our Shipping Policy, Terms of Service, Privacy Policy, and Legal Notice.

This withdrawal function is provided under Directive (EU) 2023/2673 and Article 11a of the Consumer Rights Directive 2011/83/EU.